Customer Service Representative Needed at Swift Consulting in Ikoyi, Lagos – Hybrid

Job Description

Job Types: Full-time, Permanent
LOCATION: Ikoyi, Lagos
WORK MODE: Hybrid (3 days onsite, 2 days remote)
Pay: ₦100,000.00 – ₦120,000.00 per month

REQUIREMENTS:
– Proven experience as a Customer Care Representative or in a similar customer-facing role.
– Cultural sensitivity is a required skill.
– Excellent communication skills, both written and verbal.
– Strong problem-solving and conflict-resolution skills.
– Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
– Proficient in using CRM software, email platforms, and other relevant tools.
– A positive attitude and a passion for helping others.

MAJOR RESPONSIBILITIES:
– Resolve product or service issues by clarifying customer complaints, identifying the cause, and implementing solutions.
– Provide accurate information about products, services, and policies to customers.
– Maintain detailed and accurate records of customer interactions and resolutions in the company’s CRM system.
– Collaborate with internal teams to escalate and resolve complex issues efficiently.
– Identify and suggest opportunities for process improvements to enhance the customer experience.
– Build lasting relationships with customers by ensuring their needs are met and exceeded.
– Respond to customer inquiries via phone, email, chat, or other communication channels promptly and professionally.

HOW TO APPLY:
Interested and Qualified candidates should send their CVs to hireme@swiftconsulting.com.ng